General questions
Anything about a guide, a topic you think is missing, a source you think should be tracked, or how to use the site.
Contact
FunChinaGo is reachable by email. There is no phone line, no live chat, and no contact form — email is the only channel, and it is read as tickets rather than as correspondence.
Quick answer
Email [email protected] — the same address handles general questions and factual corrections, so put what you need in the subject line. Expect a reply within a few business days if the question is in scope. Visa and entry decisions are not answered here — those go to the official authority.
One inbox, two subject lines
This site runs a single monitored mailbox. Use the subject line to route your message: anything else is read as a general question, and a correction sent without a clear subject may take longer to route. There is no automated ticketing system behind it.
What to put in the subject line
Corrections
A fact on a page that no longer matches the official source. See the corrections page for the fields to include.
Response time
There is no support desk on standby. These are the realistic windows.
| Message type | Expected response |
|---|---|
| Correction with a source | Fastest path. Checked against the source library, then the page is fixed or the uncertainty is stated on the page. |
| Question about a published guide | A few business days. If the answer requires re-checking an official source, it is handled in the next verification pass. |
| Broken page or accessibility problem | A few business days. |
| Advertising or guest post requests | No reply. |
A non-reply usually means the question is out of scope, not that it was missed. If your question is about your own visa or entry, that is always out of scope — see below for where it should go instead.
What gets a reply
We reply to
- Questions about something specific on a published guide.
- Correction reports with a page URL and a contradicting source.
- Requests to add a topic or an official source to the library.
- Reports of a broken page, a wrong link, or an accessibility problem.
We do not reply to
- Individual visa or entry eligibility questions. Only the issuing authority can answer those.
- Booking, refund, or payment disputes with a platform or operator.
- Real-time questions about a specific flight, train, or border crossing.
- Advertising, guest post, and link placement requests.
Where official questions should go
Some questions have one correct recipient, and it is not this site.
- Visa-free entry, transit eligibility, and port rules. The National Immigration Administration, and your airline before departure.
- Document requirements for your nationality. The Chinese embassy or consulate in your country.
- Payment failures and account verification. The in-app support of Alipay or WeChat Pay, and your card issuer.
- Train and flight bookings. China Railway 12306 and the airline or booking platform you used.
Before you write
Most factual questions are already answered on the page that raised them, with the source and the last-verified date next to the claim. The verification process explains how those answers were produced.